F.A.Q.

Products & Materials

What stones and materials are used in your pieces?
We work with natural and semi-precious stones of Mesoamerican origin: serpentine, Guatemalan-style jade, black obsidian, and velvet obsidian (huichol mantle), among others. Each material is carefully selected for its quality, authenticity, and cultural significance.

How can I tell if a piece is made of authentic Guatemalan jade?
All our pieces are made with authentic, verified-origin materials. Each product description includes information about the material's origin. If you have questions about a specific piece, feel free to reach out — we're happy to help.

What is velvet obsidian (huichol mantle) and what makes it special?
Velvet obsidian, also known as huichol mantle obsidian, is a rare variety of obsidian with a uniquely soft, deep visual texture. It is highly prized in Mexican artisan tradition for both its beauty and its symbolic meaning.

Is each piece one-of-a-kind or mass produced?
Most of our pieces are unique or very limited edition, as we work with hand-carved natural materials. This means each jewel has its own natural variations that make it truly one of a kind.

How do I care for and clean my stone jewelry?
We recommend cleaning your pieces with a soft, dry cloth. Avoid contact with water, perfume, creams, or chemical products. Store them in a dry place, ideally in a protective pouch or box, to preserve their shine and energy.

Shipping & Delivery

Do you ship internationally?
Yes, we ship worldwide! Mexico: domestic shipping with standard and FedEx Express options. United States: FedEx Fast Delivery and Economy (12–15 days). Europe & select countries: Standard shipping available. Worldwide: Economy shipping available to over 170 countries. All available options and rates will be shown at checkout.

Do you offer express shipping?
Yes! We offer expedited shipping options depending on your location: Mexico — FedEx Express (envío rápido); United States — FedEx Fast Delivery, plus Economy (12–15 days); International — Standard and Economy shipping to over 170 countries. Options will be displayed at checkout.

Do you offer free shipping?
Yes! We offer free shipping on all orders within Mexico — no minimum purchase required. Simply select the free shipping option at checkout. For international orders, shipping rates vary by location and will be displayed at checkout.

How long will it take to receive my order?
Domestic orders (Mexico) typically arrive within 7 business days. International orders may take 12–25 business days depending on the destination and local customs processing.

How do I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to follow your package in real time.

What happens if my package arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receiving it and include photos of the package and the piece. We'll review each case and offer the best solution 

Payments & Pricing

What currency are your prices in?
Our prices are listed in US dollars (USD). If you're purchasing from another country, your bank or payment platform will apply the corresponding conversion.

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as other payment methods available at checkout depending on your region.

Can I pay in cash?
Yes, it is possible — for example through an Oxxo store or Western Union. Contact us and we'll give you the details.

Do you offer installment payments?
Depending on your payment method and region, installment options may be available. We recommend checking directly at checkout.

Do you have active discount codes or promotions?
Yes! Use code THANKYOU10 at checkout to enjoy 10% off your order. We also run seasonal promotions and exclusive offers for our email subscribers — sign up for our newsletter to be the first to know.

Returns & Warranty

What is your return policy?
We accept returns within 14 calendar days of receiving your order, as long as the piece is in its original condition — unused and in its original packaging. Return shipping costs are the customer's responsibility, except in cases of error or defect on our part.

What should I do if I received the wrong item?
If you received an incorrect piece, please contact us immediately with your order number and photos. We'll arrange the correct shipment at no additional cost to you.

Do your pieces come with a warranty?
Our pieces carry a 30-day warranty against manufacturing defects. This warranty does not cover damage caused by misuse, impact, or natural wear of the material.

Heritage & Authenticity

What is the story and inspiration behind OllinMexica?
OllinMexica was born from a passion for Mesoamerican cultural heritage — particularly the Maya and Aztec traditions. Each piece is an expression of identity, spirituality, and ancestral craftsmanship, created to connect the wearer with a millennia-old story.

Do you work with local artisans or indigenous communities?
Yes, we collaborate with artisans who carry deep knowledge of traditional carving and jewelry-making techniques. Our commitment is to authenticity, fair work, and the preservation of ancestral knowledge.

How do you guarantee the authenticity of your materials?
We source our materials directly from trusted suppliers with verified origins. We ensure that every stone is natural and genuine, with no treatments that alter its original properties.

Orders & Special Requests

Can I request a custom size?
Yes of course, contact us and we will do it.

Can I place a custom or made-to-order piece?
Yes, we accept special orders depending on material availability and production schedule. Send us your idea and we'll be happy to explore creating your unique piece.

I would like to have a particular engraving or sculpture, is it possible?
Yes, we are available to make the design of your preference.

Do you offer bulk or wholesale orders?
Yes! We welcome wholesale and bulk inquiries. Whether you're a boutique, gallery, or retailer interested in carrying OllinMexica pieces, we'd love to connect. Contact us directly through our chat or email to discuss minimum quantities, pricing, and terms.

Do you have retail store locations?
We are an online-only store, so all purchases are made through our website. This allows us to ship our pieces directly to customers across Mexico, the U.S., Canada, and beyond. If you'd like to see more details about a specific piece before purchasing, we're happy to share additional photos or videos — just reach out through our chat or email.

Customer Service

How can I contact customer service?
We're here to help! You can reach us through: Live chat — use the chat button on our website for the fastest response. Email — we'll get back to you within 24 hours on business days. Social media — find us on Instagram and Facebook for updates and direct messages.